Pet Behaviour Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website petbehaviourservices.com.au or use our services.

This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

We use your personal information for the following purposes:

• Service Delivery: Providing veterinary behaviour consultations and related services
• Clinical Management: Case review and management, including reports to referring veterinarians
• Communication: Appointment confirmations, reminders, and follow-up information
• Payment Processing: Processing payments and issuing invoices through secure providers
• Record Keeping: Maintaining professional records as required by veterinary standards
• Security: Maintaining security, preventing abuse, and complying with legal obligations

We retain your personal information for the following periods:

• Veterinary Records: 7 years from the last consultation (professional requirement)
• Payment Records: 7 years for tax and accounting purposes
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months (Google Analytics default)

After these periods, information is securely deleted or anonymized.

We do not sell or rent your personal information. We may share information with:

• Your veterinarian: For VBC collaboration and follow-up (with consent or as required)
• Service providers: Stripe (payments), Supabase (booking data & file storage), Resend (emails), Vercel (hosting)
• Legal authorities: Where required by law or to prevent harm

All third-party providers are bound by strict confidentiality agreements and privacy standards.

We implement comprehensive security measures including:

• Encryption: All data transmission uses industry-standard SSL/TLS protocols
• Access Controls: Strict access controls limit who can view your information
• Secure Storage: Files stored in private, access-controlled cloud storage
• Regular Updates: Systems regularly updated with security patches
• Staff Training: All staff trained in privacy and data protection

Under Australian privacy law, you have the right to:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal obligations)
• Withdrawal: Withdraw consent for marketing communications
• Complaint: Lodge complaints about our handling of your information

We use cookies and similar technologies to:

• Remember preferences and improve website functionality
• Analyze website usage through privacy-respecting analytics
• Provide secure access to booking and admin areas

You can control cookies through your browser settings, though some functionality may be affected.

In the unlikely event of a data breach likely to cause serious harm, we will notify affected individuals and, where required, the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.